Built For Teams: Msgclub’s Shared Inbox For WhatsApp

Have you been considering giving your company access to the WhatsApp API but are unsure of how it will benefit it? You've arrived at the proper location. This article will go through one of the many excellent features on Msgclub that can assist you in expanding your business: Shared Team Inbox. Let's get right to it!‍

What is a Shared Team Inbox?

You are likely well aware of the value the WhatsApp Business API carries in terms of how it has changed business communication throughout the globe. Businesses large and small can now use WhatsApp to coordinate their efforts in responding to client questions, inquiries, or complaints.

Since its launch, the WhatsApp Business App has a profile for almost every company. A sad reality for the majority of these organizations is having to deal with an excessive volume of consumer messages and inquiries on the business app.

A Shared Team Inbox, to put it simply, enables the entire team to send, track, and receive messages in one location. But let's explore that process in more detail. ‍

A Solution for India’s Fastest Growing Businesses

Let's look at the case of Home Canvas, a company that specializes in custom home furnishings and design. They were quick to recognise the need of a shared team email as the best option for their team. They now use WhatsApp Business for 95% of all customer conversations. With the shared inbox, the entire team has access to ubiquitous consumer communication and can instantly respond to and advance customer discussions, giving them much more flexibility.

Of course, one of the numerous benefits a shared inbox and Msgclub as a platform presents is that a team can respond to customer inquiries, and that's exactly what we're going to talk about in the following paragraphs.

Let's dissect Msgclub's shared team inbox to see how each painstakingly considered feature contributes to it becoming the most in-demand business solution right now.‍

Reduced Response Time 

No consumer enjoys having to wait, especially on a messaging app they use all day where they are sure to notice any response delay. A customer's decision to finish a transaction is heavily influenced by your ability to respond to them fast. Furthermore, developing a devoted customer base is greatly facilitated by being flexible and swift in your reactions. You can achieve that with the use of a common team inbox. When a customer's question has been answered, a team member can choose to end the chat and limit their view to only open chats that require attention. 

Contextual Conversations 

Isn't it inconvenient to have to conduct internal team communications over the phone and email to address client inquiries and inform them of what has been resolved thus far and what has to be done next? It takes a lot of time and is not simply inconvenient. You may utilize that time to respond to more clients and increase productivity with Msgclub's Shared Team Inbox. The smart cards from Msgclub are useful in these situations:

• You may see a detailed list of all your customer information on the Personal Details card. Name (obviously), contact details, demographics, order history, sign-up date, and any other factors that might be important to your company are included in this.

• The Tags Card helps in classifying your customer contacts with labels that are pertinent and acceptable.

• The Notes Card is the next item on the list; you can write down whatever information you want to share with the other team members here, and they will be able to see it. (Customers won't be able to see these notes, I'm sorry.)

• In order to get the whole context of the client, your team members may also access the entire Conversation History, starting with the customer's very first purchase and chat!

Less Efforts, More Automation 

You have access to a number of tools in the composer part of your shared inbox that can help you work less hard and automate as many of your responses as you can.

Quick Replies allow you to respond to frequently requested questions much more quickly. You can design rich, personalized responses and respond to your consumers in a click, whether it's a welcome letter or a response to a refund policy. Your responses can even incorporate media and variables to improve their appeal, personalization, and engagement. ‍

With the use of WhatsApp Templates, you can start a dialogue with clients by notifying them. You can design a variety of WhatsApp Business templates under 11 different use-cases, ranging from shipping updates to customer-relevant alerts. Naturally, WhatsApp must approve them in order to make sure you aren't disseminating spam-like texts. But don't worry—we've also got you covered there!

Streamline hours of work with a Shared Team Inbox 

In conclusion, any company that wishes to increase productivity and make the most of WhatsApp as a channel for customer communication must have a Shared Team Inbox. There is no better time than now to gain access to your shared email on Interakt since cooperation makes the idea work.

Join the free trial of Msgclub to see its potent features for yourself. Even better, as part of our new Accelerator Scheme, if you decide to join us before June 30th, we will waive off WhatsApp Notifications for the first three months. Get access right now!

Frequently asked questions ( FAQ )

1. What is the WhatsApp business app? How will it function?

WhatsApp Business is a different app created by WhatsApp enabling small and medium-sized enterprises to engage with their consumers. It gives businesses tools and features to help them improve their communication and customer support capabilities.

Some key features and functions of the WhatsApp Business app:

• Business Profile

• Messaging Tools

• Labels and Sorting

• Automated Greetings and Away Messages

• WhatsApp Business API Integration

• Business Statistics

2. How can I earn money from a WhatsApp business account?

Earning money directly from a WhatsApp Business account is not a normal app feature. WhatsApp Business, on the other hand, may be utilized as a communication and marketing tool to help your business and potentially create cash indirectly. Here are a few examples of how you may use WhatsApp Business to improve your business and potentially generate money:

• Customer Engagement

• Promote Products and Services

• Order Management

• Customer Feedback and Surveys

• Broadcast Lists and Updates

• Collaboration with Influencers or Affiliates

Your business strategy, products or services, marketing techniques, and the value you deliver to your customers all influence income generating.

You can also check our other relevent blog Whatsapp Business

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