Here’s how to manage lots of WhatsApp chats for your e-commerce shop

If you already use WhatsApp Business for e-commerce, you presumably already know that as your company expands, maintaining messages can be difficult. The thought of adding another messaging programme to your roster could seem overwhelming if you don't currently use WhatsApp to communicate with your consumers.

However, I'll explain why you might want to add WhatsApp for Business and how it may be simpler than you think to manage a huge number of chats for your online store.

We'll discuss the hows and whys in this post, including why WhatsApp belongs in your communications tools and why it benefits your sales staff and, ultimately, your bottom line. And how Msgclub's ability to set up automated responses and monitor performance can help you handle heavy chat loads.

Let's examine how you may utilize Msgclub to manage a growing volume of communications, whether it's brought on by a sales high or an expansion in your organization as a whole.

Why WhatsApp for Business should be in your messaging lineup

Like a text message, WhatsApp is an online instant messaging service. It's a less expensive option to SMS or carrier-based text services.

With over 2 billion people logging in each month, WhatsApp Business is the most used messaging app, according to Statista. Facebook Messenger, which has 1.3 billion monthly users, and WeChat, which has 1.2 billion, are not even close behind.

You may be able to access overseas markets that you might not have had easy access to if you add a WhatsApp e-commerce integration to your communication options. WhatsApp Marketing offers various advantages that make it ideal for your e-commerce business, whether you sell locally or internationally:

• In order for your consumers to feel secure that they are speaking with your store and not a similar-looking but different account, WhatsApp Marketing helps you set up a verified business profile. Your brand identification will be prominently shown with a business profile, which is ideal for recognition.

• You may send and receive messages, photographs, videos, and phone calls abroad with WhatsApp's simple click-to-chat feature. Your revenue may increase as your audience increases.

• You are able to email documents, PDFs, spreadsheets, presentations, and other files up to 100 MB. Consider the options; you may send product inserts and catalogs.

• You can programme rapid responses to enable quick and simple responses to frequent queries. This provides you more time to focus on harder problems.

Why WhatsApp is good for your business and sales team?

More communications from your customers should result from adding a new messaging channel, which is ideal for your company. But can the boosted volume be handled by your sales team?

When given the tools to effectively administer an app, your sales team will readily adopt using it. All you have to do is figure out how to convince your sales team to cooperate.

Having only one WhatsApp number makes marketing easier because you can post it on all of your website and promotional materials. Customers will experience your store better and there will be less confusion for them.

WhatsApp released its biggest update in five years earlier this year. They unveiled a spectacular new multi-device functionality along with some security safeguards. The same account is now accessible from four more devices.

You had to utilize it in conjunction with a communication platform prior to this version. But I'll explain why you'll still want to do that in order for you to accept one team-wide solution.

Using Msgclub to manage large chat volumes

Although there are several multi channel platforms available, I want to focus on using Msgclub and WhatsApp integrations with multiple users. Despite the fact that the app allows you to access your account from numerous devices, that still only adds up to four more.

Your entire team may access the same account from various devices and places when you set up a multi-user management platform like Msgclub. Therefore, you will all be connected, regardless of where the members of your sales or customer service teams are situated. Due to the increased use of remote team collaboration, this capability is now more crucial than ever.

For instance, Dutch hardware shop Hubo routes client order inquiries to the closest Hubo location using Msgclub and its WhatsApp messaging, all from a single WhatsApp number:

This type of technology allows you a great deal of control over your customer care communications for online purchases that you might not otherwise have. Here are a few examples of what you can do:

You can connect your inbox with Msgclub by utilizing the WhatsApp Business API. You will receive all of your WhatsApp text messages in one inbox that is accessible from several devices at once.

There is no need to worry about who is taking a day off or who is ill and unavailable. Using the history of the conversations, someone will be able to respond to messages appropriately. This not only simplifies things for your sales and service staff, but it also pleases your clients. Making things as simple as possible for your consumers is crucial since nobody likes having to repeat themselves when anything goes wrong.

• You can programme automated responses. All incoming messages can receive automatic replies, letting your consumers know that you have heard their message and will follow up with a more thorough response.

• When you're busy, you can let them know when they can expect a response from you. Naturally, the quicker you can reply, the better. However, if a consumer is informed that it might take a few hours before they hear back, it will be less stressful and uncertain for them to wait.

• Additionally, you may monitor performance. Do you want to know how many clients come from WhatsApp conversations? Using Msgclub, you can accomplish that. Knowing how your team is doing will allow you to make changes to ensure your customer is happy.

Your customers must have options for contacting you in the ways that suit them. It will be easier for you to manage all of your conversations if you integrate Msgclub and WhatsApp for business. Win-win situation.

Would you like more ideas for utilizing WhatsApp for Business? See how companies are managing high message volumes by utilizing Msgclub and WhatsApp for Business in this article.To Start a Trial Click here.

Frequently asked questions ( FAQ )

1. Difference between WhatsApp Messenger & WhatsApp Business?

The primary difference between WhatsApp and WhatsApp Business is that WhatsApp is solely for personal communication, whereas WhatsApp Business includes marketing capabilities. WhatsApp Business is a free option for small local businesses searching for a chat-based way to answer enquiries and take orders.

2. What is the difference between WhatsApp and WhatsApp messenger?

WhatsApp and WhatsApp Messenger are both the same app. The full name of the application is "WhatsApp Messenger," however it is often referred to as "WhatsApp'' for short. WhatsApp Messenger is a Facebook-owned chat programme that can be accessed via cell phones and desktops.

Users can use WhatsApp Messenger to send text messages, make phone and video calls, share photographs and videos, and send voice messages. It also includes features for secure communication such as group chats, location sharing, document sharing, and end-to-end encryption.

You can also check our other relevent blog Whatsapp Business

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